Return Policy

Returns

We offer a 90-day return policy, giving you 90 days from the date you receive your item to request a return. To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with all original tags, and in its original packaging. A proof of purchase is required for all returns.

To initiate a return, please reach out to us at support@pureancestrals.com.

Once your return is approved, we will provide detailed instructions on how and where to send your item. Please note that items returned to us without prior approval will not be accepted. If your country of residence is outside the United States, please be aware that return shipping may take longer than anticipated.

For any return-related inquiries, feel free to contact us at support@pureancestrals.com.

Damages and Issues

We recommend inspecting your order immediately upon receipt. If you notice any defects, damages, or if you receive the wrong item, please contact us promptly so we can assess the situation and make it right.